Returns & Exchanges

Returns & Exchanges Policy:

If you are not satisfied with your purchase, we will gladly accept returns, we want you to be totally satisfied, and we’re happy to help solve any issues you may experience.

Please contact us within 7 days of delivery, and we'll provide a return address.

Ship item(s) back to us within 14 days after delivery.

Made-to-order personalized items cannot be returned or exchanged, unless the products are damaged or defective upon arrival.

Buyers are responsible for return shipping costs.

Please include your order number and indicate the item(s) being returned. If the item(s) is not returned in its original condition, including its original packaging, and any free gifts that came in the same package, the buyer will be responsible for any loss in value.
Please note, when returning an item, delivery shipping will not be refunded. Once we receive your returned item(s), you will be refunded only for the amount you purchased and not including the cost of the original shipping.
Due to hygienic matters, we wont accept used jewelry for return or exchange.

Defective or incorrect order claims need to be claimed with an image within 7 days after delivery.

Please allow 5 business days for processing from the time we receive your returned item(s). Your refund will be confirmed by email. Please allow 1-3 business days for refunds to be received in their original forms of payment.

Questions? Our customer service team is happy to help.

Email: support@vayudevi.com

Monday - Friday 9:00 AM - 19:00 PM (GMT+8)